Sydney Thunder Memberships will not be refunded.
Under explicit circumstances a refund for Membership can be requested. This must be sent in writing to Sydtmembership@sydneythunder.com.au and will be considered for approval by the Membership Manager.
If you hold a Sydney Thunder Membership and you obtained entry to the match using your Thunder Membership (and not any other kind of membership, including without limitation, a venue related membership) and:
- (i)less than 15 overs were completed during the whole Match; and
- (ii)there was no result recorded in the Match
the match was cancelled in advance of the scheduled date then in accordance with the Cricket Australia refund policy: if you purchase a Team Membership for the same KFC T20 Big Bash League team for the KFC T20 Big Bash League 2019-20 Season you will be eligible for a 20% discount on the cost of your Team Membership. The 20% discount applies regardless of how many “home” Matches are affected by the circumstances set out in paragraphs 11 or 12 in the KFC T20 Big Bash League 2018-19 Season.
To receive the 20% discount you must:
- purchase the same or similar type of Team Membership (as determined by the team). Where the Team Membership type, you purchased for the KFC T20 Big Bash League 2019-20 Season is not available for the 2020-21 Season then the team will advise you what levels of membership the discount will be applied to; and
- purchase the same product i.e. adult, junior, concession or family products. Where you previously held a junior or concession membership and you are no longer eligible for that membership you will receive the 20% discount on an adult membership; and
- purchase a Team Membership for the same KFC T20 Big Bash League team for the KFC T20 Big Bash League 2019-20 Season within the time frame advised by the team ahead of the 2020-21Season.
- Team Membership holders do not need to apply for the discount, the relevant KFC T20 Big Bash League team will apply the discount automatically during the Team Membership renewal process.
- For the avoidance of doubt, under no circumstances shall the 20% discount be available to supporters who purchase a team membership package which does not include entry into a Match (for example, team membership packages for merchandise only).