PROCESSING

Refund Policy

Sydney Thunder Memberships will not be refunded.

Under explicit circumstances a refund for membership can be requested. This must be sent in writing to Sydtmembership@sydneythunder.com.au and will be considered for approval by the Membership Manager.

If you hold a Sydney Thunder Membership and you obtained entry to the match using your Thunder Membership (and not any other kind of membership, including without limitation, a venue related membership) and:

  • (i)less than 15 overs were completed during the whole Match; and
  • (ii)there was no result recorded in the Match

OR

the match was cancelled in advance of the scheduled date then in accordance with the Cricket Australia refund policy: if you purchase a Team Membership for the same KFC T20 Big Bash League team for the KFC T20 Big Bash League 2017-18 Season you will be eligible for a 20% discount on the cost of your Team Membership. The 20% discount applies regardless of how many “home” Matches are affected by the circumstances set out in paragraphs 11 or 12 in the KFC T20 Big Bash League 2016-17 Season.

To receive the 20% discount you must:

  • purchase the same or similar type of Team Membership (as determined by the team). Where the Team Membership type, you purchased for the KFC T20 Big Bash League 2016-17 Season is not available for the 2017-18 Season then the team will advise you what levels of membership the discount will be applied to; and
  • purchase the same product i.e. adult, junior, concession or family products. Where you previously held a junior or concession membership and you are no longer eligible for that membership you will receive the 20% discount on an adult membership; and
  • purchase a Team Membership for the same KFC T20 Big Bash League team for the KFC T20 Big Bash League 2016-17 Season within the time frame advised by the team ahead of the 2017-18 Season.
  • Team Membership holders do not need to apply for the discount, the relevant KFC T20 Big Bash League team will apply the discount automatically during the Team Membership renewal process.
  • For the avoidance of doubt, under no circumstances shall the 20% discount be available to supporters who purchase a team membership package which does not include entry into a Match (for example, team membership packages for merchandise only).