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Frequently Asked Questions

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ABOUT THE SYDNEY THUNDER

To find out more about the Sydney Thunder, please click here.

ALCOHOL-FREE SEATING

Alcohol-free seating areas are available at all Sydney Thunder Home Match. At Spotless Stadium, these bays are 241 &242 and at Manuka Oval it is bay 3. If you need any assisting locating these bays, please ask a stadium usher.

ANTI-SOCIAL BEHAVIOUR

The Sydney Thunder wants everyone to have an enjoyable time at the cricket. Report any anti-social behavior to stadium security located around the precinct.

ATMS

ATMs are available inside Spotless Stadium.

AUTOGRAPH

Want to get autographs off your favorite Thunder players, we recommend attending all Member & Fan Events this coming BBL07 season, this includes:

  • Members Bar
  • Members Days
  • Holiday cricket clinics
  • Any many more

AWAY BAY

The Away Supporter Bays at Spotless Stadium are 435 & 436

BAGS/BACKPACKS:

Bags/backpacks will be inspected on entry to the stadium. Your bag or backpack must be able to fit underneath your seat, anything bigger will be refused upon entry.

BARS

Thunder Members are granted access to pre-and post-match functions, simply present your Members card upon entry, this is in the Members Stand.

There are other various bars located throughout Spotless Stadium, to find your nearest bar please ask a stadium usher.

BIKE RACKS

Bike racks are available on the concourse outside Spotless Stadium and near the Sydney Olympic Park train station.

BORDER BASH

The Boarder Bash Match for 2017 will be located at Lavington Sports Ground between the Thunder & The Stars.

BOTTLES/CANS/OUTSIDE BEVERAGES

You can’t bring in any glass bottles, cans, open/unsealed beverages or alcohol.

BROADCAST IMFORMATION

Matches are broadcasted on Channel Ten.

CANBERRA

The Sydney Thunder are taking their last Home Match for the BBL|07 season to Manuka Oval in Canberra.

Captains’ Club, Sydney Smash, Full Season Reserved, Full Season General Admission & Regional Members will all have access to this match.

You must bring your Members card to gain entry.

All Members for this match will be seated in the General Admission Hill Stands (Member ONLY bays).

CAPTAINS’ CLUBS MEMBERSHIP

Our Premium Membership package which entitles a Member to a reserved seat (subject to availability) also exclusive events, experiences and benefits!

To find out more please click here.

CLOAK ROOM

At Spotless Stadium, there is a cloak room available at Gate D.

CONCESSIONS

A concession is anyone who holds a valid card including;

  • Pension Card
  • Carers Card
  • Full time secondary school student
  • Full time tertiary student
  • Health Care card holders

Concession cards must be made available for inspection when entering the stadium.

COMPANION CARD

The Sydney Thunder is a National Affiliate of the Companion Card program and we agree to provide an admission ticket or equivalent Membership for the cardholder’s companion at no charge.

COMMUNITY REQUEST

To keep on top of all the fantastic community work the Sydney Thunder are doing please click here.

For any community queries or requests please email sydt@sydneythunder.com.au.

CONTACT US

Your best point of contact for the club is (02) 8302 6006 or sydtmembership@sydneythunder.com.au.

One of dedicated and helpful staff Members will be able to assist you with any enquiry.

CORPORATE PARTNERS

To view all our corporate partners please click here.

DISABLED SERVICES

If you have special seating request such wheelchair access or you require companion seating, please call Ticketmaster on 1300 446 925

DROP OFF ZONE

At Spotless Stadium, you can be dropped off and picked up on Olympic Boulevard.

ELEVATORS

Elevators are in the Members Foyer, Jamison Foyer and Sydney Royal Foyer.

EMERGENCY EVACUATION

Should an emergency evacuation be required at Spotless Stadium, please remain clam; listen to ground announcements and follow the directions of venue staff.

ENTRY

Members are invited to enter Spotless Stadium through the Member and VIP Only Entry located at Gate D, please note Members can enter the Stadium 15 minutes prior to the General Public. Be sure to take advantage of this, arrive early and guarantee the best seats. (General Admission Members only – Reserved Members already have their seats allocated, details can be found on the back of the Members card).

ENTRY GUIDELINES

To view the entry guidelines for Spotless Stadium, please click here.

FAN HQ

To receive all the latest news, information and offers from the Sydney Thunder please sign up to our eNewsletter click here.

FINALS

Sydney Thunder Members will receive priority access to purchase BBL|07 finals tickets, should the Thunder qualify for the finals.

FIRST AID

If you require medical assistance at a Thunder Home Match, please find a stadium usher they will be able to direct you to the closest first aid room.

FIXTURES

To find out when all Thunder BBL|07 & WBBL|03 matches are on please click here.

FLEXI MEMBERSHIP

A Membership package that entitles Members to choose the matches they want to attend. For BBL|07 we have a 2 Game Members Pass (access granted to Spotless Stadium ONLY). For more information, please click here.

FOOD

There are a variety of food outlets throughout Spotless Stadium catering for all.

FULL SEASON GENERAL ADMISSION MEMBERSHIP

Guarantee General Admission access to all 5 Sydney Thunder Home Matches (Canberra included) and our Sydney Thunder Membership Pack.

For more information please click here

FULL SEASON RESERVED MEMBERSHIP

Premium reserved seating to all Thunder Home Match at Spotless Stadium and access to General Admission seating for the Home Match at Manuka Oval in Canberra; also includes our Sydney Thunder Membership Pack.

For more information please click here.

GENERAL ADMISSION

General Admission seating for Members is in the Suttor Stand.

BBL07 sees Spotless Stadium revert to a fully reserved seat module for the General Public; General Reserved seating is located from bays 243 – 248.

GROUP TICKETING

For groups of adults, 10+; discounts are available, please enquiry via sales@sydneythunder.com.au or (02) 8302 6006.

INTERSTATE MEMBERS

Not living in Sydney, the Interstate Membership provides you the perfect opportunity to still support the Thunder

This Membership will get you access to one interstate match and one home match (General Admission seating).

For more details, please click here.

JUNIOR

A Junior Member is anyone of the age between 5-15 years at the start of the BBL season.

Children under the age of 5 don’t require a ticket to the game however they must not occupy a seat, if they wish to have a seat you must purchase an additional ticket or Membership.

LOST PROPERTY

Post event it’s best to call the stadium on (02) 9704 1020 or see event staff on the day.

LOST TICKETS

If you forget to bring Membership card to the match, visit the Membership Team at the Membership Tent/Ticketing box office outside Gate D to arrange a temporary ticket.

If your card has been lost or stolen, a Membership card replacement fee of $5 applies for the reprint of your new card. Please contact the Membership Team on (02) 8302 6006 to organise a new card.

For tickets that have been purchased via Ticketmaster, please contact them on 1300 136 122 or visit the ticket box office on match day.

MEMBERSHIP TEAM

The Membership Team will be contactable Monday-Friday from 9am to 5pm on (02) 8302 6006 or sydtmemebership@sydneythunder.com.au

The Membership team are here to ensure every Member & Fan enjoys every minute of the BBL|07 season.

The Membership Team will be available at all Sydney Thunder Home Matches in the Membership Marquee as well as the Ticketing box office outside Gate D from 30 minutes before gates open; till 15 minutes after the first ball is bowled.

MERCHANDISE

All Sydney Thunder Members receive an exclusive 10% discount on all Merchandise purchased online.

You can access the Sydney Thunder Merchandise Store by clicking here

NON-TICKETED MEMBERS

Can’t make it to any Sydney Thunder Home Matches but still want to support the Thundernation.

Non-ticketed Memberships will provide you with a Membership pack, Membership benefits and discounts.

Non-ticketed supporter Membership packages are available for adults, concessions and juniors!

For more information, please click here.

PACKS

Members packs will be sent from Mid-November and will take approximately 3-5 business days, from dispatch, to arrive.

PARKING

Thunder Members will receive an exclusive offer to purchase P1 parking at a discounted rate to ALL Home Matches held at Spotless Stadium. Click here to purchase.

PASS OUTS

No pass outs are available.

PLAYER PROFILES

Get to know your Sydney Thunder players. For profiles on all BBL & WBBL players, click here.

PUBLIC TRANSPORT

Public Transport to and from the game is NOT included in your Membership (full details on getting to and from Spotless Stadium is in the Transport Tab).

PRAMS

Prams are not permitted within the seated areas of the Stadium unless they can be folded and stored underneath the seats without causing a trip hazard. There are designated prams bays on Level 2 and Level 4 outside the Cumberland & Martin & Angus Stand however these are unattended.

RECIPROCAL RIGHTS

All Captains’ Club & Sydney Smash Members will have access to the Sydney Smash at the SGC on the 13th January, 2018.

REFUND POLICY

Under explicit circumstances a refund for membership can be requested. This must be sent in writing to Sydtmembership@sydneythunder.com.au and will be considered for approval by the Membership Manager.

For full Membership T&Cs please click here.

REGIONAL MEMBERSHIP

Live a bit too far away to attend matches regularly? A Regional Membership is the best option with access to one Home Match of your choice and access to the Canberra Match at Manuka Oval.

For more details please click here.

RESTROOMS

Restrooms are available throughout the venues at Spotless Stadium. Please see a venue usher to find out the nearest location.

SEAT UPGRADES/CHANGES

To upgrade your Membership from General Admission to a Reserved Seat or to change your seat please contact your Membership Team on (02) 8302 6006 or sydtmembership@sydneythunder.com.au.

General Admission Members can upgrade to a reserved seat on a game-by-game basis.

To upgrade, please head to Gate D, on game days, & approach the ticketing box/Membership marquee with your request.

SEATING MAP

To view a seating map of Spotless Stadium, click here.

SMOKING AREAS

At Spotless Stadium, smoking is only permitted in designated smoking areas and not within any seating or enclosed areas.

SUPPORTER MEMEBRSHIP

Can’t make it to any Home Matches but still want to be a part of the Thunder Family, please click here.

SYDNEY ROYAL EASTER SHOW ACCESS FOR BB07 MEMBERS

Your BBL|07 Membership pass will grant you access to The Sydney Royal Easter Show on Friday, 23 March 2018 OR Thursday, 29 March 2018. Members will receive more information closer to the dates.

SYDNEY SMASH: RESERVED SEAT

The Sydney Smash Membership entitles you to a reserved seat to all Sydney Thunder Home Matches + access to The Sydney Smash at the Sydney Cricket Ground.

This Membership is currently exhausted.

SYDNEY SMASH: GENERAL ADMISSION

The Sydney Smash Membership entitles you to General Admission seating to all Sydney Thunder Home Matches + access to The Sydney Smash at the Sydney Cricket Ground.

This Membership is currently exhausted.

TAXI

A taxi rank is located near the Novotel Hotel on Olympic Boulevard

TERMS & CONDITIONS

Please click here

TICKETS

To purchase tickets to any Thunder Home Match at Spotless Stadium, please click here and select which match you’d like to attend.

To purchase tickets to the Thunders Home Match at Manuka Oval in Canberra please click here

TRANSFERABLE

Sydney Thunder Memberships are completely transferable and in the event, you are unable to make a game or event, Members can pass on their Members Card to a family member or friend to enjoy access to the game for the night.

TRANSPORT

Trains

Sydney Olympic Park station is the nearest train stadium to Spotless Stadium which is within walking to distance to the ground.

CityRail trains run regularly to Sydney Olympic Park and require passengers to get on platform 1 of Lidcombe Train Station to access the Sydney Olympic Park train line.

Public Buses

Sydney Buses operates two daily fulltime bus services to and from Sydney Olympic Park to the following locations:

  • Burwood (Westfield)
  • Strathfield Station
  • Newington
  • Rydalmere
  • UWS Nepean Campus Rydalmere
  • Parramatta Station
  • Lidcombe Station
  • Homebush Bay Ferry Wharf

For More details please click here.

To plan your trip, visit here or call 131 500.

Ferry

Sydney Ferries run a daily service to Sydney Olympic Park Ferry Wharf. Departing from Circular Quay and Parramatta this is a very scenic way to travel to the cricket. Traveling to Spotless Stadium via the ferry, requires patrons to also catch a connecting bus.

Parking

A flat fee of $25 applies for all Thunder Home Matches. Pre-book your parking for $25 to guarantee a spot and skip the payment queue.

We suggest parking in P1 and P6 as they are only a short 5minute walk to Spotless Stadium.

Below are the recommended driving routes for the various parking stations located around Sydney Olympic Park:

DISABLED ACCESSIBLE PARKING

If you plan to drive, always pre-book your parking for Thunder Home Matches. Pre-booked accessible parking here.

If you have booked an accessible parking space, remember to have your RTA permit displayed.

UPDATING YOUR DETAILS

To update your Member details, including your address & phone number, please click here.

WBBL|03

Any Sydney Thunder Membership will gain you access to any WBBL|03 Match.

WET N WILD

Full Seasoned Members will be granted a ONE day pass to Wet’n’Wild over the summer (this includes; Captains’ Club Members, Sydney Smash Members & Full Season Members).

Reduced access Members will receive an Exclusive Ticket Offer from Wet’n’Wild of ‘Buy a one day ticket for just $59 and get the second day free’ (this includes; 2 game Members, Interstate Members, Regional Members & Supporter Members).

WHEELCHAIR ACCESSIBLE SEATING

For membership seating with special requirements, please contact The Thunder Membership Team on (02) 8302 6006. The BBL is a National Affiliate of the Companion Card program and we agree to provide an admission ticket or equivalent membership for the cardholder’s companion at no charge.

If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating, please call Ticketmaster on 1300 446 925 to secure suitable tickets at Spotless Stadium.

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